Privacy Policy

We are very serious about protecting your privacy and the personal information you share with us. Please read the following which sets out the details of our Privacy Policy. All use of and access to AnswerQuest.ai and the AnswerQuest desktop and mobile applications is governed by our Terms of Use which includes this Privacy Policy.

What Is Covered by This Privacy Policy?

This Privacy Policy covers our processing of personal information ("Personal Information") that we collect from you when you are accessing or using this website and the AnswerQuest desktop and mobile applications (the "Applications" and together with this website the "Services").

Changes to Our Privacy Policy

We do review our Privacy Policy at least annually in order to respond to changes in the law and industry standards. From time to time we may need to change this Privacy Policy. We will post any changes on this webpage. For significant changes we may send out an email or run a banner on the Services. All use of the Services following any change to this Privacy Policy shall be subject to the revised Privacy Policy.

Children's Information

Our Services are not directed at or intended for use by children under the age of 16 (or other age as required by local law). We do not knowingly collect Personal Information from children. Please contact us if you believe that your child has provided us with Personal Information without your consent at help@answerquest.ai.

What Personal Information Do We Collect?

Information You Have Provided to Us

AnswerQuest collects all information that you knowingly provide to us.

• Account Information: During your registration, we may collect Personal Information such as your name, email address, and phone number.
• Your Communications with Us: If you communicate with us, through email, by telephone, or through a chatbot, we may retain these communications for administrative and record-keeping purposes.
• Surveys: If you have agreed to participate in one of our surveys, we may collect Personal Information from you in connection with the survey.
• Job Applications: If you respond to one of our open job positions, we may collect the Personal Information in your application, resume, cover letter, and any other information you provide to us.

Information Collected Automatically

• Automatically Collected Personal Information: Each interaction with our Services generates logs which may include your IP address, device identification, the type of browser and device you're using to access our Services, and the page or feature you have requested.

Information Collected From Other Sources

• Customer Provided Personal Information: In order to grant you access to customer information, our customer may provide us with your Personal Information, such as name and email address, for authentication and security purposes.

How Do We Use Your Personal Information?

We use your Personal Information for a number of purposes such as providing our Services, and administering our information and permission systems. These are further described below.

1. Provide Our Services

We use your Personal Information to deliver Services to you as requested by you, such as:

• Providing you access to closed-group areas of our Services;
• Managing your account information;
• Answering your support requests;
• Communicating with you regarding your account, your use of our Services, and policy changes; and
• Processing job applications.

2. Administrative Purposes

We use your Personal Information for various administrative purposes, such as:

• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Improving, upgrading, or enhancing our Services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Policy;
• Debugging our applications and Services;
• Auditing our interactions and transactions, and other compliance activities;
• Sharing it with third parties when required to provide the Services;
• Enforcing our policies and agreements; and
• Other activities as necessary to comply with legal obligations.

3. With Your Consent

We may disclose your Personal Information for any purpose for which we have requested and obtained consent from you.

4. Other Uses

• De-identified Aggregated Information: We may use Personal Information to create de-identified aggregated information about how the Services are used, accessed, or other relevant analysis.
• Service Providers: We may share your Personal Information with third-parties who are providing services to support our Services, such as a payment processor who processes credit card information.
• Business Transfers: In the event we choose to sell our assets, we may share or transfer customer information in connection with the transaction.
• Protection of Company and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with the law or any court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our customers, our users, or others.

How Long Will You Store My Personal Information?

We store the Personal Information we collect as described in this Privacy Policy for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

To determine the appropriate retention period for Personal Information, we may consider applicable legal requirements, the amount, nature, and sensitivity of the Personal Information, certain risk factors, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means.

What Rights Do I Have?

In accordance with applicable law, you may have the right to:

• Confirm Whether We Are Processing Your Personal Information (the right to know);
• Access to and Portability of Your Personal Information, including: (i) obtaining access to or a copy of your Personal Information; and (ii) receiving an electronic copy of Personal Information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine readable format (also known as the "right of data portability");
• Request Correction of your Personal Information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your Personal Information;
• Request Deletion of your Personal Information;
• Request to Opt-Out of Certain Processing Activities including, as applicable, if we process your Personal Information for "targeted advertising" (as "targeted advertising" is defined by applicable privacy laws), if we "sell" your Personal Information (as "sell" is defined by applicable privacy laws), or if we engage in "profiling" in furtherance of certain "decisions that produce legal or similarly significant effects" concerning you (as such terms are defined by applicable privacy laws);
• Request Restriction of or Object to our processing of your Personal Information;
• Withdraw your Consent to our processing of your Personal Information. Please note that your withdrawal will only take effect for future processing, and will not affect the lawfulness of processing before the withdrawal; and
• Appeal our Decision to decline to process your request.

If you would like to exercise any of these rights, please contact us at help@answerquest.ai. We shall process such requests in accordance with applicable laws.

If applicable laws grant you an appeal right and you would like to appeal our decision with respect to your request, you may do so by informing us of this and providing us with information supporting your appeal.

What If I Have Questions About This Policy?

AnswerQuest is the controller of the Personal Information processed under this Privacy Policy.

If you have any questions or concerns regarding our privacy practices, or to exercise your rights as detailed in this Privacy Policy, please send us a detailed message to help@answerquest.ai.

This Website Uses Cookies

We utilize cookies to enhance your browsing experience and provide personalized content and ads, social media features, and traffic analysis on our website. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and "cookies". Additionally, we may share information about your site usage with our trusted social media, advertising, and analytics partners. These partners may combine this information with other data you've provided to them or that they've collected from your use of their services.

What Are Cookies?

Cookies are small text files that websites store on your device to make your browsing experience more efficient. The law allows us to store strictly necessary cookies on your device without requiring your consent. However, for other types of cookies, we need your permission.

Types of Cookies Used

Our website employs various types of cookies, including:

• Necessary Cookies: These cookies are essential for the basic functionality of our website, enabling features such as page navigation and access to secure areas. Without these cookies, the website cannot function properly.
• Preference Cookies: Preference cookies enable our website to remember information that changes the way the site behaves or looks, such as your preferred language or region.
• Statistic Cookies: Statistic cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This information allows us to improve our website's performance and user experience.
• Marketing Cookies: Marketing cookies track visitors across websites to display relevant and engaging ads tailored to individual users. These cookies are valuable for publishers and third-party advertisers.

Cookies are typically categorized as "session" cookies or "persistent" cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device's hard disk and are still valid when you restart your browser. We use persistent cookies, for example, to pre-populate forms for your convenience.

Managing Your Consent

You can manage or withdraw your consent to the use of cookies at any time by adjusting your preferences on the your account page.

Social Networking and Sharing Tools

On some pages, we may feature embedded share buttons or widgets that allow you to share content with friends through a number of social networking sites. These social networking sites may set cookies that can identify you as an individual.